FAQ’s

You got scammed. @ukpound1 is the only way to order. Any variation of this name is a scammer.

We post to all areas of the UK. We do post to the Isle of Man, Jersey and Guernsey. We also post to all the islands off the coast of Scotland.

This is at the customers own risk.

We have hundreds of regular customers.

If someone has recommended us to you they have impeccable taste. If you are choosing us of your own choice then you struck lucky! There is no way of guaranteeing that we are not scammers, try asking one of our 500 channel subscribers! Ultimately, it is your responsibility to research us and decide if we pose a risk. Please don't message us for reassurances. We can only tell you we are real in the same way a scammer would say the same! Always check @ukpound1 and @ukpound01 usernames. Any variations are not associated with us!

Our orders team have no access to the product, but top quality is sourced and any that fail to meet our high standards are sent back. What you receive when you order from us is top quality. Every time.

Product can sometimes break up in-transit. This is unavoidable, and a good sign that you aren't receiving re-rocked product.

We keep quality high by doing visual, colour and wash test on every brick but we can't sniff every box as we go through too many, so the very odd time we may have one that scores high but isn't to your personal taste. Hopefully you will like the next one more.

We always have the best that we can get. We are known for our quality. To know the exact percentage it has to be sent off for testing and that takes a couple of weeks. We get through a block in less than a week. Pablo does a purity test now and then and it always comes out as the very highest purity!! Our coke is between 85%-88% any higher isn’t very likely. Claims of higher should be taken with a pinch of salt.

In almost all cases only store credit can be given. This is for your privacy and ours.

Coinbase is the most popular one that our customers use, we do advise not to send the same amount each time to the same Bitcoin address as they can get suspicious and might suspend your account for a short time, mix it up a bit, get a few other apps to use as well. A good tip is to send your coins to an off-exchange wallet before sending them to any vendor. This protects exchanges from flagging your account as suspicious.

Coinbase, CryptoPay and BittyLicious all have a minimal fee

Exchange App, Coinjar, Coin Corner and Swissborg have a 0.0002 fee

Huobi app fee is 0.0004

Kucoin, Wirex and Uphold and Tap App fee is 0.0005

Bitpanda app fee is 0.0006

Crypto.com fee is also 0.0006 but you have to wait for 24 hours before using a new Bitcoin address each time.

All app fees are approximate and can change as Bitcoin fluctuates up and down!

There are lots of others to choose from, and we will add to the list as and when other customers recommend them 👍

Kraken app has been recommended but we are not sure atm how much their fees are.

Moonpay is another way of paying if you haven’t got Bitcoin, they will take Bank Transfer from you, convert it to Bitcoin and send it to us, they do take quite a large fee for doing this. Moonpay is a website NOT an app. Moonpay.com

(Please be advised that Moonpay DO increase their fees regularly so all our pricing is approximate and subject to change at any time)

Maybe consider getting your own wallet Trust, Edge and Mycelium are all good ones.

Gemini is also being recommended by our customers.

We DON’T accept Revolut unless you transfer it to your own wallet first.

All apps do require ID!

Royal Mail aims to deliver first class 1-3 days. Many times it is next day but often it isn't. We recommend paying for our t24 service to trace your parcel.